Please read these Terms and Conditions (“Terms”, “Terms and Conditions”)
carefully before using the https://sunolcoffee.com website operated by Sunol Coffee (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of
and compliance with these Terms. These Terms apply to all visitors, users and
others who access or use the Service.
By accessing or using the Service you agree to be bound by these
Terms. If you disagree with any part of the terms then you may not
access the Service.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not
owned or controlled by Sunol Coffee.
Sunol Coffee has no control over, and assumes no responsibility
for, the content, privacy policies, or practices of any third party web sites or
services. You further acknowledge and agree that Sunol Coffee
shall not be responsible or liable, directly or indirectly, for any damage or loss
caused or alleged to be caused by or in connection with use of or reliance on
any such content, goods or services available on or through any such web
sites or services.
We may terminate or suspend access to our Service immediately, without
prior notice or liability, for any reason whatsoever, including without limitation if
you breach the Terms.
All provisions of the Terms which by their nature should survive termination
shall survive termination, including, without limitation, ownership provisions,
warranty disclaimers, indemnity and limitations of liability.
We reserve the right, at our sole discretion, to modify or replace these Terms
at any time. If a revision is material we will try to provide at least 30 days’
notice prior to any new terms taking effect. What constitutes a material change
will be determined at our sole discretion.
If you have any questions about these Terms, please contact us.
● By email: [email protected]
What is your return policy?
At Sunol Coffee, we strive to provide products that you fall in love with every time you brew. But, we understand that sometimes things just don’t work out.
If you would like to return all or part of your order, please reach out to us within 30 days of purchase with your order number and the item(s) you want to return. We ask that you package up the items to return and we will send you a prepaid shipping label to send back to us. Once the order is received and processed at our warehouse, we will process a refund minus a $9 flat fee for the cost of the shipping label.
Items purchased online or in cafes can only be returned through the mail.
Can I return coffee products? Coffee is perishable and our whole beans are roasted to order, so we’re unable to accept returns on coffee. But don’t worry—we’re here to help! If there was an error with your order, please contact us at [email protected] within 30 days of your purchase. If you’re dissatisfied with your coffee, we will help you track down your soon-to-be favorites.
What should I do if my order arrives defective or damaged? Please email us with your order number (or shipping address) and a photo of the damaged item (along with a photo of the shipping box) so we can assist you. We’ll get you sorted right away!
Can I return Sunol Coffee products that I purchased at a grocery store? While we can’t refund your purchase directly in a cafe or online, we can offer a similar replacement product shipped directly to you from our roastery. Just reach out to us here and we’ll ensure you are taken care of.